Getting Started
Where does my money go?
Your support of the MS Lotteries enables MS Queensland to deliver vital services to the 1 in 4 people in Queensland living with multiple sclerosis (MS) and other neurological conditions. Services include accommodation and respite; physiotherapy and exercise therapy; immunotherapy and nursing support; counselling; information and education resources, workshops and webinars; and regional service coordination. Your ticket purchase gives you better chances, and our clients brighter futures!
How do I buy tickets?
Order online: https://www.msqlotteries.com.au/
Order by phone: 1800 060 210
Can I support you without buying a ticket?
Absolutely, you can make a donation online here.
What is MS Club?
MS Club is our automatic ticket program where you can nominate how many tickets you’d like in each MS Lotteries draw.
At the opening of each draw, we will automatically debit your securely held credit card to process your reserved ticket(s) and then send you your tickets via email. This means you’ll never miss a draw again!
It saves you time and also makes you eligible for an exclusive MS Club Members Prize in each Lottery.
My Account
How can I create an account?
You can create an MS Club account on our My Account page here.
How can I reset my password?
You can reset a password by clicking change password in your login and security account settings here. Or fill out the forgot password page to send yourself a password reset email here.
How do I update my payment details?
You can view and update your payment details in cards and accounts under your account here.
How can I cancel a ticket?
To cancel a ticket, please contact our support team on 07 3065 9128 or support@msqlotteries.com.au
How can I update my contact details?
Your contact details can be viewed and edited by clicking the edit account details button found in my details under your account here.
Draw & Results Information
How are draws conducted?
MS Lotteries utilise the raffle barrel method to draw prize winners. This method has been approved by the Queensland Office of Liquor and Gaming Regulation.
How many draws are there a year?
MS Lotteries holds 6 draws per calendar year. To see our current open draw, please visit our Buy Tickets page here.
Where can I see past winners and results?
Our past winners and results from previous draws can be found on our Winners page here.
Ticket & Prize Information
How much are tickets?
Tickets are $50 each. There are only 10,000 tickets available in the MS Lotteries, meaning you have a 1 in 10,000 chance to win the Grand Prize!
Are tickets tax deductible?
Although MS Queensland is a registered charity, MS Lotteries are not tax-deductible donations.
What happens if I miss buying tickets in a draw?
If you miss our latest draw, you can sign up to our MS Club where you are automatically entered into the next draw!
Can I choose my ticket numbers?
No, ticket numbers are automatically populated based on the time of purchase.
What is an Early Bird Prize?
The Early Bird Prize is a prize available to those who purchase before a certain date, often early in the draw.
Can I choose my own prizes?
No, the prize winner will receive the prizes in that allocated prize pack.
How does gold bullion work?
The ABC Bullion team will contact the winner to create an ABC Bullion account that is accessible online, 24/7. The online account enables you to view your holdings' value in real-time.
ABC Bullion holds winnings in the form of pool allocated gold, stored at no cost to you. If you wish to sell part or all of your winnings, you can do this by accessing your online account or by calling the ABC Bullion team.
If you would prefer to take physical possession of your winnings, ABC Bullion can arrange this for you over the phone. There is no rush to make a decision; physical metal is an investment. They are happy to hold your winnings at no cost, for as long as you need.
Payment
Is my payment secure?
Yes! All data (including personal information) held by MS Queensland is stored securely and protected from unauthorized access, interference, modification, disclosure, and misuse.
Why can’t I use PayPal?
You can use PayPal for one-time ticket purchases, however PayPal is not available for an MS Club subscription or recurring ticket purchase.
What payment options do you offer?
MS Lotteries offers secure payment via PayPal*, American Express, MasterCard & Visa credit and debit cards when purchasing tickets online. Please be aware that some prepaid debit/credit cards may not allow the purchase of lottery tickets through our payment system due to their own restrictions on these cards. PayPal is only available for the purchase of one-time tickets, not reoccurring MS Club purchases.
About Us
How does the MS Lotteries support people with MS?
Your support of the MS Lotteries helps MS Queensland to deliver a number of vital services to over 5,500 people in Queensland living with MS. Services include accommodation and respite; physiotherapy and exercise therapy; immunotherapy and nursing support; counselling; information and education resources, workshops and webinars; and regional service coordination.
I cannot afford to purchase a $50 ticket, but I would like to make a donation. How do I do that?
You can make a donation online here to ensure that no one faces MS alone!